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| Our Customer Services are world renowned. We work
diligently to ensure that you receive and deserve
complete customer satisfaction. Our goal is to to ensure that all Customers who experience our service
are left a positive experience.
We guarantee that all products purchased from our site
will be under the following guarantees subject to our policies & terms & conditions. Please click on the links below for further details. |
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| We guarantee that all products purchased from our site
will be under the following guarantees subject to our policies & terms & conditions. Please click on the links below for further details. |
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| Guarantee |
| "We guarantee complete satisfaction, moreover if your selection does not meet your expectation, simply return it within one month of purchase for a prompt exchange, credit or refund of your purchased price." |
| If you have purchased the product for more than one month and feel that it has developed a flaw that you would not normally expect then please return it and we will do our best to resolve the matter. |
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| Terms and Conditions |
| A contract between the buyer and Tiger & Lilly for the sale of our products will only exist once the buyer’s order has been accepted, processed and dispatched (at which point the buyer’s credit card will be charged for the value of the goods dispatched, plus postage where appropriate). This does not affect the buyer’s statutory rights. |
| Every effort has been made on the site to ensure that shopping on-line is safe and secure, but we cannot be responsible for fraudulent use of a lost credit card which has not been reported to your credit card company. |
| These terms are governed by the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales. |
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| Returns/Exchange |
| Simply return us the shipping invoice with the item(s) being returned/exchanged to:- |
Tiger & Lilly
13 Craigwell Road
Prestwich
Manchester
M25 0EF
United Kingdom |
| Please request a receipt of postage from the Post Office when you send the parcel back. We cannot be held responsible for parcels lost, stolen or damaged while in transit. |
| You have the right to cancel the order within 7 working days from the day after the day of receipt of the goods without giving a reason. You will be fully refunded once we receive your cancelled order. |
| Goods bought online can be returned at any time within one month from the date of dispatch for an automatic refund or exchange. If have purchased the product for more than one month and feel that it has developed a flaw that you would not normally expect then please return it and we will do our best to resolve the matter. |
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| Complaints and Disputes |
If, for any reason, you would like to make a complaint please contact our team. They will happily resolve the matter.
All complaints will be acknowledge within 3 working days, and we will constantly update you on the progress of your issue.
All complaints are dealt within strict confidentiality. |
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